Frequently Asked Questions

General Information

What is @English?

@English is a professional English coaching center offering hybrid classes for ICSE, ISC, and CBSE boards, as well as online courses, mock test series, doubt-clearing sessions, certified workshops, and more.

Who are the founders of @English?

The tutorial was founded by Ms. Shreyasi Banerjee and Ms. Devpriya Dutt, both of whom have extensive qualifications in English literature and education.

Enrollment and Payment

How do I enroll in a course?

You can enroll in a course by visiting our website and completing the enrollment form. Full payment of the course fee is required in advance.

What payment methods are accepted?

We accept online transfers, credit/debit cards, and other methods as specified on our website.

Can I pay monthly for coaching classes?

Yes, for offline or online coaching classes, payments are to be made monthly in advance. Fees for the upcoming month must be paid by the end of the current month.

Courses and Classes

What types of courses do you offer?

We offer hybrid classes for ICSE, ISC, and CBSE, online courses, mock test series, doubt-clearing sessions, certified workshops, and additional support like study materials and practice worksheets.

Can I get a refund if I cancel my enrollment?

Refunds are available for cancellations before the course starts, subject to an administrative fee. Once the course has started, fees are non-refundable.

Are the class schedules flexible?

Class schedules are set by @English, but any changes will be communicated to students in advance.

Online Classes

What do I need for online classes?

You need a stable internet connection and the necessary equipment (computer, microphone, webcam) to participate in online classes.

What if I face technical issues during an online class?

While we strive to provide the best online learning experience, @English is not responsible for technical issues faced by students.

Conduct and Expectations

What is expected of students during classes?

Students are expected to maintain respectful and appropriate behavior during all classes and interactions with instructors and fellow students. Disruptive behavior may result in expulsion from the course without a refund.

What if I miss a class?

Regular attendance is mandatory. If you know you will miss a class, inform the instructor in advance. We may provide class recordings or other resources to help you catch up.

Contact Information

How can I contact @English?

You can contact us via phone at 9038345963. Our address and more contact details are available on our website.
For further queries, please visit our website or contact our support team.